1. Reservation must be made directly through www.chensea-resort.com
2. Chen Sea Best Available Rate and Competing Rate on other website to be valid, it must be publicly available and bookable with instant confirmation on the internet with the same reservation implies to same property, same date and period of stay, same room type and same number of guests with the same view and room size and same board basis, both compared rates must be inclusive of service charges and all relevant government taxes and the same reservation rules and or other terms and conditions governing the rate such as cancellation, non-arrival, advance purchase discount and last minute discount must apply.
3. Completed claim form must be submitted for verification within 24 hours after reservation made. A Claim form may be rejected by Chen Sea Resort & Spa if found incomplete or submitted in an unsupported language. Only one claim may be submitted and is eligible for each stay. Each stay is defined as the total number of consecutive nights spent by the same guests or guest at the same participating property, without regard to whether a guest checks out and checks back into the participating property again.
4. Chen Sea Applicable rate and exclusion, Best Price Promise applies solely to Chen Sea Resort & Spa room bookings exclude package rate e.g., rates that include a combination of a room and airfare, an overnight cruise, car rental or any property stay sold as part of total holiday package, all-inclusive package including an offer proposed at the property, transport services or any other service related to the room booking, bookings made via opaque providers or mystery deal such as website where name of the property is not provided until after booking is made, rates offered on on-request websites that do not provide immediate property confirmations. A price of 1 (one) dollar difference due to websites round up by various website providers due to different currency does not qualify for Best Price Promise. Rate disparities attributed by currency exchange fluctuations are excluded from the guarantee. Best Price Promise exclusions are unpublished rates such as group rates, corporate rates or negotiated rates, conference and seminar rates, specific promotional offers with promotion code, long stay term rate beyond 7 consecutive days, auction website rate, any prepaid rate that involves discount codes, vouchers, online and offline coupons and certificates, members rate under any form of member discount program or campaign.
5. Best Price Promise does not apply to existing reservations that are not booked through www.chensea-resort.com website; any fees associated with cancelling a reservation made through a different channel are not responsible by Chen Sea Resort & Spa
6. Best Price Promise will be suspended during times where www.chensea-resort.com website rates are not available due to an outage, a technical issue or a circumstance which is beyond Chen Sea Resort & Spa reasonable control.
7. Chen Sea Resort & Spa reserves sole, full right and discretion to determine the validity of any claim and will not review documentation provided by the individual submitting a claim as part of its validation process. Chen Sea Resort & Spa reserves the right to deny a claim, if it cannot independently verify the availability of a Competing Rate at the time it processes the claim.
8. Chen Sea Resort & Spa may at any time and without notice terminate or restrict a person’s ability to submit a claim under or otherwise benefit from the Best Price Promise, if in its sole discretion Chen Sea Resort & Spa determines that such person has the followings:
1) submitted multiple invalid Best Price Promise claims;
2) acted in a manner inconsistent with applicable laws or ordinances and or acted in a fraudulent or abusive manner;
3) fail to stay at Chen Sea Resort & Spa after receiving approved Best Price Promise Claims;
4) breach any of these Best Price Promise Terms
Any disputes arising out of or related to the Best Price Promise Terms shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws of the Vietnam
9. Void where prohibited by law, Chen Sea Resort & Spa reserves the right to amend, revise, supplement, suspend or discontinue the Best Price Promise Terms and Conditions at anytime in its sole discretion and without prior notice.