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Travel period between
01 Oct 2020 – 31st Dec 2023
Best Price Promise
We promise you our Best Price.
What is Best Price Promise?
Best Price Promise Policy is a dynamic pricing system where a room rate is variable based on expected room demand for given travel period. Property’s Best Available Rates guarantee that guest will be offered lowest available rates for their stay either on a single night or multiple night stay. A key criterion for Best Price Promise is a rate matching program which allows any potential guest to interact directly with the Property company.
Chen Sea Best Price Promise Offer
If guest book Chen Sea Resort & Spa online on www.chensea-resort.com and find (within 24 hours Monday to Friday between 09:00 – 18:00 hours GMT+7) an equivalent offer on another website for the same Property at a lower price, Chen Sea will honor the lower rate plus an additional 10% reduction on rate.
Guarantee Application
Chen Sea Resort & Spa Best Price Promise applies to reservation made on website site www.chensea-resort.com and for which a confirmation number has been generated to validate the reservation.
Best Price Promise Terms & Conditions
1. Reservation must be made directly through www.chensea-resort.com
2. Chen Sea Best Available Rate and Competing Rate on other website to be valid, it must be publicly available and bookable with instant confirmation on the internet with the same reservation implies to same property, same date and period of stay, same room type and same number of guests with the same view and room size and same board basis, both compared rates must be inclusive of service charges and all relevant government taxes and the same reservation rules and or other terms and conditions governing the rate such as cancellation, non-arrival, advance purchase discount and last minute discount must apply.
3. Completed claim form must be submitted for verification within 24 hours after reservation made. A Claim form may be rejected by Chen Sea Resort & Spa if found incomplete or submitted in an unsupported language. Only one claim may be submitted and is eligible for each stay. Each stay is defined as the total number of consecutive nights spent by the same guests or guest at the same participating property, without regard to whether a guest checks out and checks back into the participating property again.
4. Chen Sea Applicable rate and exclusion, Best Price Promise applies solely to Chen Sea Resort & Spa room bookings exclude package rate e.g., rates that include a combination of a room and airfare, an overnight cruise, car rental or any property stay sold as part of total holiday package, all-inclusive package including an offer proposed at the property, transport services or any other service related to the room booking, bookings made via opaque providers or mystery deal such as website where name of the property is not provided until after booking is made, rates offered on on-request websites that do not provide immediate property confirmations. A price of 1 (one) dollar difference due to websites round up by various website providers due to different currency does not qualify for Best Price Promise. Rate disparities attributed by currency exchange fluctuations are excluded from the guarantee. Best Price Promise exclusions are unpublished rates such as group rates, corporate rates or negotiated rates, conference and seminar rates, specific promotional offers with promotion code, long stay term rate beyond 7 consecutive days, auction website rate, any prepaid rate that involves discount codes, vouchers, online and offline coupons and certificates, members rate under any form of member discount program or campaign.
5. Best Price Promise does not apply to existing reservations that are not booked through www.chensea-resort.com website; any fees associated with cancelling a reservation made through a different channel are not responsible by Chen Sea Resort & Spa
6. Best Price Promise will be suspended during times where www.chensea-resort.com website rates are not available due to an outage, a technical issue or a circumstance which is beyond Chen Sea Resort & Spa reasonable control.
7. Chen Sea Resort & Spa reserves sole, full right and discretion to determine the validity of any claim and will not review documentation provided by the individual submitting a claim as part of its validation process. Chen Sea Resort & Spa reserves the right to deny a claim, if it cannot independently verify the availability of a Competing Rate at the time it processes the claim.
8. Chen Sea Resort & Spa may at any time and without notice terminate or restrict a person’s ability to submit a claim under or otherwise benefit from the Best Price Promise, if in its sole discretion Chen Sea Resort & Spa determines that such person has the followings:
1) submitted multiple invalid Best Price Promise claims;
2) acted in a manner inconsistent with applicable laws or ordinances and or acted in a fraudulent or abusive manner;
3) fail to stay at Chen Sea Resort & Spa after receiving approved Best Price Promise Claims;
4) breach any of these Best Price Promise Terms
Any disputes arising out of or related to the Best Price Promise Terms shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws of the Vietnam
9. Void where prohibited by law, Chen Sea Resort & Spa reserves the right to amend, revise, supplement, suspend or discontinue the Best Price Promise Terms and Conditions at anytime in its sole discretion and without prior notice.
Verification Process and Claim Handling
1. Chen Sea Resort & Spa will convert any competing rate offered in a different currency than the rate made available through Chen Sea Resort & Spa websites into the same currency as the rate offered on Chen Sea Resort & Spa website. The exchange rate used will be the Chen Sea Resort & Spa exchange rate in effect at the time of the initial reservation. Chen Sea Resort & Spa reserves the right to refuse a claim, if the exchange rates used by both websites are different. Differences in the currency exchange rates are excluded from the offer.
2. Following charges are included in rate comparison; booking fees, extra adult fees, fees for children, rollaway charges.
3. The estimated value of value-added amenities such as free breakfast, tickets, gas coupons which may offer as part of a competing rate will be excluded from the rate comparison and will not be provided by Chen Sea Resort & Spa when honoring a lower rate.
4. Chen Sea Resort & Spa may deny claims where the difference between the Competing Rate and the rate on the Chen Sea Resort & Spa website is less than two percent.
5. Online Claim Form can be accessed on www.chensea-resort.com website. All required fields must be completed, and the form must be validated. A completed online claim may be made within the 24 hours following the booking made. The claim submission must be processed before guest checks in and 72 hours before the scheduled arrival at the Property. If the original booking was made within the 72 hours preceding the arrival at the Property, Best Price Promise does not apply.
6. After claim verified, Best Price Promise will be granted if your claim meets all the conditions of application. An email will be sent with the reservation confirmation number as well as the new rate applicable. Should the claim does not meet the conditions of the Best Price Promise, an email will be sent stating that the claim is invalid, and guarantee does not apply. In case of cancellation on the reservation made on Chen Sea Resort & Spa website, the sales terms and conditions stated at time of booking confirmation applies.
